HOW TO BOOK A LESSON
Riding lessons must be booked and paid for in advance. We generally require at least 48 hours notice due to the large number of regular riders we cater for each week. Weekends are our busiest times therefore you may have to book one week in advance in order to arrange a time that suits you.
If you are a new customer your first lesson will need to be a private lesson so that we can assess your riding level.
We encourage riders to participate in group lessons as Group Riding lessons are the most cost effective and fun way to have lessons. Riding in small groups (max 4) with people of the same age and ability enhances learning and enjoyment.
Riding lessons can be booked by visiting CCHP, via telephone 07 40393143, email us
If you are a new customer you will need to complete our Rider Application Form and bring this with you on the day.
PAYMENT OF RIDING SCHOOL FEES
Payment for riding lessons is required prior to taking part. Payment by credit card, cheque, cash and direct deposit is available.
Cheques should be made out to Crystal Cascades Horse Park Pty Ltd.
Bank account details for direct deposits are:
Account Name: Crystal Cascades Horse Park Pty Ltd
BSB: 064-804
Account: 1329 1710
Please include your name on your bank transaction to identify your payment and email remittance to CCHP.
MISSING /CANCELLING A LESSON
If you are unable to make your lesson and provide at least 48 hours notice you will be able to reschedule a makeup lesson. If you take part in group lessons and cancel your lesson you will be required to pay the difference between your group lesson and the private lesson fee. One makeup lesson will be allowed per client per term.
If you do not provide at least 48 hours notification payment in full is required.
LIABILITY FOR LOSS, INJURY OR DAMAGE
Horse riding is an inherently dangerous activity and horses, being flight animals, will on occasion behave according to instinct rather than training. Serious Injury or Death may result from horse riding activities. Customers participate at their own risk. Customers agree to hold Crystal Cascades Horse Park, its owners, directors, employees and volunteers, harmless for any injury to them or any other person accompanying them.
No matter how well a horse riding facility is managed, there is still the possibility of injury whilst participating in the riding program. Regrettable as these occurrences are, Crystal Cascades Horse Park will not under any circumstances be liable for such events. CCHP will make every effort to ensure the customer remains safe and healthy, but in the event that the customer does succumb to an injury, all associated costs will be borne by the customer.
WHAT TO WEAR / BRING
Customers must wear clothing and footwear suitable for handling and/or riding horses.
CCHP requires the following:
Helmets: Helmets must be worn when customers are handling or riding CCHP horses. CCHP is able to provide helmets for riding school customers. CCHP helmets meet Australian Standards (ie. AS/NZS 3838 or equivalent) and are less than 5 years old. CCHP helmets are regularly checked for damage.
It is recommended that customers who are regular riders purchase their own helmet. Customers helmets must be properly fitted AS/NZS 3838 helmets with the chinstrap correctly fitted, not damaged and less then 5 years from the manufacture date.
Helmets that have been involved in a fall where the helmet has come into contact with the ground must not be used.
Footwear: Appropriate footwear must be worn at all times when handling and riding horses.
When handling horses customers must wear enclosed shoes (ie. sneakers or boots) to protect their feet. When riding, customers must wear smooth soled boots with a slight heel. CCHP will provide stirrups fitted with toestoppers for those customers who wear enclosed shoes other than riding boots. It is recommended that customers who are regular riders purchase their own riding boots.
Clothing: It is suggested that customers wear comfortable, sunsmart clothing, not too loose, not too tight. Full length, stretchy pants, jodhpurs or jeans should be worn. Shirts should give protection against weather and abrasions (ie at least have short sleeves - no singlet/halter type tops to be worn). It is recommended that customers apply sunscreen prior to participating in their lesson.
It is recommended that customers do not wear jewellery such as necklaces, bracelets, large rings etc when handling or riding horses as they may get tangled in the horse's mane or riding equipment and cause injury to the rider.
WHAT TO DO FOR YOUR LESSON
To make your time at CCHP more comfortable please bring along the following:
If you are a regular rider you may like to purchase your own riding boots, helmet, jodhpurs and riding gloves.
On the first day - arrive at least 15 mins before your scheduled lesson time so that you can complete your registration forms and be fitted for a helmet.
Next visit - arrive 10mins early so that you can collect your helmet and be organized for the start of your lesson.
SUPERVISION OF CHILDREN
Children under the age of 18 must be accompanied by a responsible adult at all times whether they are riding or visiting. If the accompanying adult is riding it is not acceptable for this adult to also be responsible for supervision of children on the grounds. It is highly recommended in this instance that the children not be brought to the property. Children must not be allowed to climb on fences, round yards, arena rails etc. Children must wear covered shoes whether they are riding or not. The accompanying adult is responsible for ensuring children comply with CCHP policies and procedures at all times.
SMOKING
Smoking is prohibited on CCHP premises. 
DOGS
Dogs are not permitted to be brought onto the property. 
INFECTION CONTROL FOR ANIMAL CONTACT
Due to the interaction between animals, staff and clients there is a low but real risk of humans acquiring infection from the animals. In order to reduce the risk of infection at CCHP all staff and clients must follow the infection control guidelines.
Hand-washing is the most important practice in preventing the spread of disease for staff and clients. Infectious diseases may be spread from either animals or their environment to people via contaminated hands. Good hygiene practices, such as the correct hand-washing technique and washing hands at appropriate times (ie at the completion of a riding lesson, grooming etc) will decrease the risk of disease.
Customers must ensure that they always wash hands with soap and running water following contact with the horses, tack, feed, manure, etc and prior to leaving CCHP.
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